Caring for Families Since 2009
Universal Home Health Care was founded on a simple belief — every person deserves skilled, dignified care in the place they feel safest: their own home.
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ACHC Certified
Accredited Agency
Purpose Behind Every Visit
Everything we do is guided by three core principles that shape how we hire, how we train, and how we show up for our patients every day.
Our Mission
To deliver the highest quality home health care services with compassion, integrity, and respect — empowering patients to live safely and independently at home.
Our Vision
To be the most trusted home health care provider in our community — recognised for clinical excellence, personalised service, and genuine human connection.
Our Promise
We promise to treat every patient as we would our own family — with patience, dignity, and the full weight of our expertise behind every visit.
Our Core Values
These six values are not slogans on a wall — they are the standard we hold ourselves to in every patient encounter.
Compassion
We lead with empathy in every interaction — from the first phone call to the final visit.
Integrity
We do what we say, say what we mean, and hold ourselves accountable to our patients and families.
Excellence
We pursue clinical and personal excellence, continuously improving our skills and our standards.
Respect
Every patient's cultural background, personal preferences, and dignity are honoured at all times.
Reliability
We show up — on time, prepared, and ready to provide the care that was promised.
Innovation
We embrace modern care techniques and technology to improve outcomes and patient experience.
Meet Our Leadership Team
Our leadership team brings decades of combined clinical and operational experience — all united by a passion for patient-centred care.
Dr. Margaret Chen
Medical Director
Board-certified internist with 20+ years in home-based primary care. Leads our clinical protocols and quality assurance.
James Okafor, RN
Director of Nursing
Registered nurse with specialisation in geriatrics and wound care. Oversees all skilled nursing services and staff training.
Sarah Mitchell, PT
Lead Physical Therapist
Licensed physical therapist specialising in post-surgical and neurological rehabilitation for home-based patients.
Carlos Rivera
Care Coordinator
Connects patients and families with the right care services, handles scheduling, and ensures smooth start of care.
Plus 50+ licensed nurses, therapists, and home health aides serving our community.
ACHC Certified Agency
We are proud to hold accreditation from the Accreditation Commission for Health Care — one of the most respected accrediting bodies in the home health industry.
Our ACHC accreditation is publicly verifiable. Visit achc.org and search for our agency name to confirm our current status.
What ACHC Accreditation Means for You
ACHC accreditation is not automatic — it requires a thorough on-site survey of our clinical practices, staffing standards, patient rights policies, and operational procedures. It tells you, as a patient or family member, that we have been independently verified to meet rigorous national standards.
Rigorous on-site survey of clinical and operational practices
Ongoing compliance with national home health care standards
Annual re-evaluation to maintain certification status
Patients can verify our accreditation directly on the ACHC website
Qualifies us to serve Medicare and Medicaid patients
Demonstrates our commitment to continuous quality improvement
Have questions about our accreditation or what it means for your care? Our coordinators are happy to explain.
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